Igniting Workplace Enthusiasm
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Friday, March 31, 2017

Attitudes for Service

Friday, March 31, 2017
09:00 AM - 11:00 AM

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Course Information

Summary
 
The foundation of an outstanding service culture is understanding customer expectations, going the extra mile and being a customer advocate. The goal of this workshop is to explore tools to apply behaviors of helpfulness, genuine interest and respect to move customers from hostile or even ambivalent towards supportive and enthusiastic.
 
Context
 
Successful organizations recognize two realities. First, customer satisfaction stems from a series of interconnected causes and disciplines. Second, customer loyalty drives profitability and growth. An outstanding experience can cause a customer to become a champion for an organization. This workshop develops skills to overcome the challenge of maintaining a friendly, low pressure and highly service oriented environment for customers while remaining productive and service oriented during each individual interaction. Participants begin by taking 100% responsibility for their own attitudes and recognizing that every customer interaction is critical. The end result is to provide tools and motivation to build an environment where every customer experience can create a champion.
 
At the completion of this workshop, participants will be able to:
  • Assess Customer Service Attitudes to set goals for improvement
  • Incorporate the Four Drivers of Customer Service to build customer relationships
  • Apply Attitude Control Principles to manage their attitudes
  • Use conversational language to keep the interaction low pressure
 

 

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Location

1140 Bloomfield Ave
Suite 109 Rear
West Caldwell, New Jersey 07006
United States
973-890-0909

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1140 Bloomfield Ave, West Caldwell, NJ 07006, US
P:973-890-0909

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Dale Carnegie of West Caldwell offers workplace training throughout Northern New Jersey, including sales training, public speaking training, executive leadership training & management training programs.
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